At Radiance, we understand that preferences and needs can change. This is why we offer our customers the possibility of exercising their right of withdrawal in compliance with current consumer protection laws. This returns policy aims to inform you of your rights and the applicable conditions.

Withdrawal period

You have a withdrawal period of 30 days from receipt of your product to change your mind and cancel your order without having to provide justification.

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, please inform us of your decision by sending us a clear and unequivocal statement in writing by email Retours@radiancegaming.co or via our contact form. Be sure to provide the following information:

• Your name and contact details.
• The order or invoice number.
• The description of the product you wish to return.
• The date you received the product.

Return Conditions

• Products must be returned in their original condition, including all original accessories and packaging.
• The products must not have been used beyond what is necessary to verify their nature, characteristics and proper functioning.
• Return costs are the responsibility of the customer, unless otherwise indicated.

Refund

We will refund the full amount you paid, including standard delivery costs, within 14 days from the date we were informed of your decision to withdraw. However, we may defer reimbursement until receipt of the product or until you have provided proof of shipment of the product, whichever date occurs first.

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To exercise your right of withdrawal or for any additional questions, please contact us at the following email address: returns@radiancegaming.co.

Radiance is committed to complying with current consumer protection legislation and providing you with a transparent and satisfactory purchasing experience.

Additional Information

• Radiance Guarantee

Date of last update: 09/25/2023